COMMERCIAL HOTEL PERFORMANCE

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Testimonials


Glenn undertook work for us over a three-month period. This work was to look at brand repositioning for a collection of hotels and defining commercial actions and next steps.

Whilst the brief was defined, the work was very comprehensive and he delivered on every element, exceeding expectations. Glenn’s collaborative, calm and straightforward approach made it very easy for him to engage with the stakeholders of the project, both internal and external, and he did this effectively through both one-on-one interaction as well as group work where appropriate.

Glenn is very skilled in keeping those required up to speed with the progress of work and checking in at the appropriate milestones, whilst at the same time working very independently and getting on with the job in hand.

I wouldn’t hesitate to recommend Glenn and will certainly look to use him again for this type of work and other projects.
— PHILIP GARDNER, COMMERCIAL DIRECTOR | ALMAROSE HOTELS & RESORTS

One thing is for sure – we in Malta remain indebted to Glenn for all that he and his team did for us over the last few years. My recollections go back to budget meetings, the fact that he already knew the Island and the product so well. I am reminded of this point because that reflects him as a person and a business leader.  Despite the vast arena that he surveyed, he always knew exactly what the needs of the individual hotel were – and ensured that resources were deployed to assist as necessary.
— Martin van Kan, Area General Manager | InterContinental Hotels & Resorts

Within my role, I work with many senior industry professionals looking to maximise their exposure to media during ILTM events. Glenn is one of the most objective, pro-active, personable and media-friendly contacts that we work with: he knows many of the most influential international travel editors and understands what is of interest to them and what will be the most productive messaging/platform for his brand at each specific time of engagement. Rarely do we work with commercial contacts who have his knowledge and indeed, knack for working with the media.

To extol his virtues still further, Glenn makes decisions – we are never left waiting – and this is a true rarity in my world. Both his commitment to his brands and his commitment to a strategic partnership is exemplary. He has a superb reputation within the industry and is respected at every level – indeed, the fact that he is known and valued by so many industry professionals are tantamount to his engaging personality as well as his professionalism.
— Lucy Clifton, Managing Director | Spotlight

I had the privilege of working with Glenn in his capacity as Director of Marketing and Sales for COMO Hotels and Resorts.

Glenn has tremendous experience and knowledge of our industry and this expertise was very beneficial for analysing the market and positioning the brand correctly in the very competitive worldwide market with the luxury travel partners that the hotel was dependent upon.

With a reputation for both intelligence and trust, Glenn enjoys great respect among many travel professionals in our industry. He is true to his word. Glenn also has a great number of qualities that I admire and respect: an analytic mind, directness, sincerity, professionalism, and punctuality, combined with charm, a good sense of humour, and a keen sense of style.
— Alice Marshall, Founder | Alice Marshall Public Relations

I have had the pleasure to meet with Glenn at various national and international industry events. I am continually drawn to the way in which he interacts with members of his team, other people and myself. He provides much evidence of a person who expresses genuine interest in others and does so with great openness.

Glenn’s character is one of honesty and trustworthiness. He is respected throughout the industry (nationally and globally) and he is revered for his effective communication skills as well as his ability to provide customers with what they want and what they didn’t think they wanted. He is a confident and employs tact, discretion and sensitivity, these qualities are the prerequisites of a respected diplomat. Glenn is innovative, creative and a competent problem solver taking a total-picture approach which he does through his undisguised passion for his work.

Glenn is self-aware, non-egotistical, with well-honed skills that enable him to lead discussions clearly using his immense industry knowledge combined with his natural charisma to engage and build relationships. My on-going business relationship with Glenn is testament to this.
— Jussi Lahtinen, Director of International Sales | Visualizer


 

Clients


Glenn has conducted commercial best practice tutorials and webinars in the following countries to a mixed audience of hoteliers, tourist boards and accommodation providers:

  • Armenia

  • Jordan

  • Greece

  • Uzbekistan

  • Mongolia

  • Ukraine

  • Albania

  • Tunisia